WASHINGTON, D.C. – Southcentral Foundation President/CEO Dr. Katherine Gottlieb accepted the 2015 Harry S. Hertz Leadership Award April 14, 2015, during the 27th Annual Quest for Excellence® Conference in Baltimore, Maryland. Dr. P. George Benson, chair of the Baldrige Foundation, shared that Gottlieb was chosen for “her visionary leadership and commitment to customer-driven quality improvement in health care.”
The Harry S. Hertz Leadership Award was established in 2013 as an annual award to recognize an outstanding leader who serves as a role model for performance excellence and inspirational leadership. In its inaugural year, its namesake, Dr. Harry Hertz, received the award for his legacy of leadership (1995-2013 as director, 2013- as director emeritus) of the Baldrige Performance Excellence Program. Last year, the award was presented to Sister Mary Jean Ryan, the longtime president/CEO of SSM Health, the nation’s first health care organization to be recognized with a Malcolm Baldrige National Quality Award.
Baldrige Foundation Chair George Benson, Wolters Kluwer Executive Todd McQueston, Southcentral Foundation CEO Katherine Gottlieb, Wolters Kluwer Health VP of Customer Experience Sami Hero, and VP of Marketing Leslie Schultz, Baldrige Foundation CEO Al Faber.
“The Harry S. Hertz Leadership Award embodies the very best qualities of servant leadership,” said Al Faber, president and CEO of the Baldrige Foundation. “While no one person in an organization can be credited with the achievement of excellence, this award recognizes and sets forth role-model behaviors that inspire, encourage, challenge and empower others to lead performance excellence.”
A committee of nine judges selected Gottlieb as the 2015 award recipient from a field of 18 highly qualified nominees. The nominees came from all sectors, including six in the service category, three in manufacturing, four in health care, three in higher education, and one each in the non-profit and government categories.
"I could not have imagined a more worthy candidate for this award than Katherine Gottlieb,” said Dr. Russell S. Phillips, director of Harvard Medical School Center for Primary Care. He co-nominated Gottlieb for the award.
“She provides a story that inspires the world, and demonstrates the capacity of people and organizations to achieve great things through a laser focus on meeting the needs of customer-owners, principled leadership and supporting those who are at the front lines of change."
“Baldrige is a tool that influences without controlling systematic change and allows a community, an individual, an organization, or a group of employees to remain free to be innovative. It encourages an organization to include culture while improving excellence, quality and outcomes,” says Gottlieb.
The 2015 award was sponsored by Wolters Kluwer, developer of the Lippincott Solutions evidence-based software suite, which is utilized by thousands of healthcare facilities world-wide. “Wolters Kluwer is proud to sponsor this year’s Harry S. Hertz Leadership Award and to recognize Katherine Gottlieb and her impressive accomplishments.” said Susan Driscoll, President and CEO, Wolters Kluwer Health Professional and Education. “Dr. Gottlieb does an amazing job leading Southcentral Foundation’s commitment to quality and operational excellence and targeting its focus on family wellness and shared responsibility.” In addition to Wolters Kluwer, SSM Health also sponsored this year’s award.