Sister Mary Jean Ryan Wins 2014 Harry S. Hertz Leadership Award
WASHINGTON, DC—Sister Mary Jean Ryan, who chairs the board of SSM Health Care in St. Louis, is the 2014 recipient of the Baldrige Foundation’s Harry S. Hertz Leadership Award. The annual award recognizes leaders who inspire their organizations to achieve performance excellence.
Dr. P. George Benson, chair of the board of directors of the Baldrige Foundation, said the prestigious award personifies Sister Mary Jean’s core values and leadership capabilities. “During her 25-year tenure at SSM, Sister Mary Jean has demonstrated visionary leadership that has propelled the health care system to national prominence,” Benson said. “She is richly deserving of this leadership award.”
Under Sister Mary Jean’s leadership, SSM Health Care won the Malcolm Baldrige National Quality Award in 2002, the first health care organization to win the prestigious award. Sister Mary Jean previously served as president and CEO of SSM. The private, not-for-profit health care system provides primary, secondary, and tertiary health care services through its 21 acute care hospitals and three nursing homes.
“I’m overjoyed to win this award from the Baldrige Foundation,” Sister Mary Jean said. “The Baldrige Program has been a tremendous asset to SSM. It has been a major contributor to helping us provide outstanding service to our patients and create a nurturing environment for our employees.”
Specifically, she said, the Baldrige framework asked SSM to define “exceptional” in terms of patient, employee, and physician satisfaction as well as clinical outcomes and financial performance. In response, she said, “we then set goals around each, based on the highest-performing organizations inside and outside of health care. When eligible, SSM continues to apply for the Baldrige because the feedback from the awards process is invaluable in our pursuit of delivering exceptional patient care.”
Sister Mary Jean is internationally known as an inspirational speaker and a leader in the health care quality movement. Modern Healthcare magazine for eight years named her one of the most powerful people in health care. She has received numerous awards, including the Missouri Governor’s Quality Leadership Award and the Missouri Hospital Association's 2010 Distinguished Service Award.
The Harry S. Hertz Leadership Award is given annually to the person who best demonstrates exemplar behaviors consistent with the Baldrige Criteria for Performance Excellence core values. These include visionary leadership, customer-focused excellence, organizational and personal learning, valuing workforce members and partners, agility, managing for innovation, management by fact, societal responsibility, focus on results and creating value, and systems perspective.
The award is named for Harry S. Hertz, the director emeritus of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology. Hertz has been a visionary leader of the Baldrige Program, which he served as program director from 1995 until last June. He was the primary architect of the Baldrige Criteria for Performance Excellence for over 15 years. Hertz also led the eligibility expansion of the Malcolm Baldrige National Quality Award from only considering businesses to include health care, education, and nonprofit (including government) organizations. He remains a strong advocate for the program, as well as a leading authority on the Malcolm Baldrige National Quality Award.
The Harry S. Hertz Leadership Award will be presented to Sister Mary Jean on April 9, 2014, at the 26th Annual Quest for Excellence® Conference in Baltimore, MD.
For more information on the award process, please see the Baldrige Foundation Web site: http:/www.baldrigepe.org/foundation. For more information on the Quest conference, please see the Baldrige Program Web site: http://www.nist.gov/baldrige.
The Harry S. Hertz Leadership Award
The HSH Leadership Award given by the Baldrige Foundation recognizes an individual whose behaviors provide a role model for others. While no one person in an organization can be credited with the achievement of excellence, this award will recognize and set forth role-model leader behaviors that have inspired, encouraged, challenged, and empowered others to achieve performance excellence.
Award recipients will share how they lead their organizations and inspire their people to achieve high performance. Recipients of the award personify the HSH Award Core Value Attributes and Leadership Behaviors: visionary leadership, customer-focused excellence, organizational and personal learning, valuing workforce members and partners, agility, managing for innovation, management by fact, societal responsibility, focus on results and creating value, and systems perspective.
Award and Recognition
The 2014 award winner will be presented the Harry S. Hertz Leadership Award at the 26th Annual Quest for Excellence® in Baltimore, MD, on April 9, 2014. The annual Quest conference is sponsored by the Baldrige Performance Excellence Program.
- demonstrate leadership behaviors and results consistent with the Baldrige Criteria for Performance Excellence,
- be willing to share their leadership practices as they relate to the HSH Award Core Value Attributes and Leadership Behaviors, and
- be able to attend and receive the award during the annual Quest for Excellence conference.
Candidates may be nominated by anyone; no self-nominations permitted. The Baldrige Foundation will confirm receipt of the nomination by e-mail.
A nomination submission includes a cover page, a nominee’s biography or curriculum vitae, and a nomination essay. Do not provide links to Web sites or include reference letters in a submission.
Nomination Cover Page
Please include a nomination cover page with the following information:
q Nominator (single point of contact) name, title
q Nominator’s organization
q Nominator’s address, city, state, and zip code
q Nominator’s phone number
q Nominator’s e-mail address
q If more than one nominator, include all nominators’ names, titles, and current organizations
q Nominee’s name and title
q Nominee’s organization
q Nominee’s address
q Nominee’s phone number
q Nominee’s e-mail address
q Include the nominee’s biography or curriculum vitae.
q Use up to 1,000 words to provide a nomination essay that answers the two questions below. The essay should be typed, single-sided, double-spaced, and in a 12-point font.
1. HOW does the nominee address visionary leadership and at least four other HSH Award Core Value Attributes and Leader Behaviors? Please provide examples.
2. WHAT specific outcomes have been achieved?
Mail or e-mail the submission to the following:
Harry S. Hertz Leadership Award Administrator
1717 Pennsylvania Avenue NW, Suite 1025
Washington, D.C. 20006
Nominations must be received by September 20, 2014, to be eligible for the 2015 Harry S. Hertz Leadership Award.
Key Dates for the 2015 Award Cycle
2015 Nomination Form Available May 2014
2015 Award Nominations Submitted June 2014 – September 20, 2014
2015 Recipient Announced January 2015
2015 Award Ceremony April 13-15, at the 27th Annual Quest for
For more information, contact the Baldrige Foundation Harry S. Hertz Award Administrator at (202) 559-9195 or email@example.com.
The Baldrige Foundation appoints an award selection committee. Committee members may include Baldrige Award recipients, former Baldrige Award judges, Baldrige Program staff members, Baldrige Foundation board members, and others recommended by the Baldrige Foundation.
The selection committee primarily bases its initial review on information contained within nomination essays. During the final selection process, additional sources of information may be sought. Nominees will be vetted.
Nomination Essay and Selection Criteria
HSH AWARD CORE vALUE aTTRIBUTES AND lEADERSHIP bEHAVIORS
Visionary Leadership (This core value must be addressed in the nomination essay.)
- Leads the organization in setting and owning organizational vision and values
- Guides the creation of strategies, systems, and methods to achieve performance excellence and ensure organizational sustainability
- Creates and ensures a supportive and collaborative environment
- Shares high performance practices with others
Customer Focused Excellence
- Builds a customer-focused culture and integrates customer engagement as a strategic concept
- Creates a focus on anticipating changing and emerging customer and market requirements
- Ensures differentiation from competitors through the development of organizational knowledge, skills, and core competencies
Organizational and Personal Learning
- Embeds learning, improvement, and innovation throughout their organization
- Engages in personal learning seeking input from others
- Develops future organizational leaders
Valuing Workforce Members and Partners
- Builds and fosters an organizational culture which focuses on workforce engagement, satisfaction, development and well-being
- Seeks the views and suggestions of all workforces members
- Creates an organizational focus on building internal and external partnerships
- Develops and recognizes a capacity for rapid change and for flexibility in operations
- Leads and inspires the organization to make transformational changes despite ever-shorter cycle times
Focus on the Future
- Creates a focus on short- and longer-term factors that affect the organization and its future marketplace success
- Leads the pursuit of sustained improvement and innovation
- Ensures that organizational planning anticipates future marketplace and technological influences
MANAGING FOR INNOVATION
- Builds an environment that empowers the workforce to take intelligent risks
- Enables innovation to flourish and create value for stakeholders
- Inspires and rewards innovative behavior by workforce members
MANAGEMENT BY FACT
- Compels the organization to measure performance at all levels to drive high performance
- Uses data and analysis in decision making
- Challenges the organization to extract larger meaning from data and information
- Builds and ensures a workforce that has the knowledge and skills to manage the organization’s operations by fact
- Acts as a role model for ethical behavior, public responsibility, and actions leading to societal well-being and benefit
- Motivates the organization to excel beyond mere compliance with laws and regulations
- Drives environmental, social, and economic betterment of the community as a personal and organizational goal
FOCUS ON RESULTS AND CREATING VALUE
- Leads the organization to achieve excellent performance results
- Defines and drives the organization to exceed stakeholder requirements and achieve stakeholder value
- Sets a systems perspective across the organization so that the organization and all of its parts are viewed as a whole
- Causes holistic thinking and cross-functional collaboration