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Baldrige Foundation Names 2017 Hertz Leadership Award Recipient

Mary Searcy Bixby to Receive 2017 Award

WASHINGTON, D.C. – The Baldrige Foundation today announced the recipient of the 2017 Harry S. Hertz Leadership Award is Mary Searcy Bixby, Founder, President and CEO of The Charter School of San Diego (CSSD). CSSD was a recipient of the Malcolm Baldrige National Quality Award in 2015.

“Mary is a true leader in the education field in California and throughout the country,” said Al Faber, President and CEO of the Baldrige Foundation. “She and her team have built a world-class education organization which is transforming the lives of thousands of at risk students.”

“It is humbling to receive an honor that is so much a result of our team’s work. Serving students in the manner they deserve is the result of lots of people striving for high quality performance each and every day,” Bixby said.

“CSSD began their Baldrige journey in 2004,” said Faber, “leading to phenomenal results with some of the most at-risk students in San Diego. CSSD has maintained overall student and parent satisfaction levels of close to 100 percent from 2010 to 2015.”

“The Baldrige journey has allowed us to better serve our students, their families and the community at large. The individuals who make up our organization are deeply invested in offering a superior educational experience. Using the Baldrige approach to improvement has proven to be an excellent means of offering personalized instruction within a setting focused on excellence,” Bixby said.

The 2017 Harry S. Hertz Leadership Award will be presented during the Foundation Awards Luncheon at the 29th Annual Quest for Excellence® Conference in Baltimore, MD, April 4, 2017.  

Baldrige-aligned Employee and Customer Survey Firm to Provide Ongoing Financial Support

Washington, D.C. - San Antonio.  Texas-based Beyond Feedback, a leader in customer and employee engagement surveys, has entered into an agreement of support with the Baldrige Foundation.  Under the terms of the agreement, Beyond Feedback will donate a portion of every Baldrige-aligned survey contract to the Baldrige Foundation to support its mission and operations.

"Beyond Feedback is the perfect partner for the Foundation," said Baldrige Foundation CEO Al Faber.  "They execute surveys that provide management at all levels of an organizations actionable insights that lead to sustainable, positive results.  They also advocate for the Baldrige framework, often introducing the concept of Baldrige to organizations who have never been exposed to the framework."

"Our process and our survey instruments are aligned to the Baldrige Criteria," said Beyond Feedback President George Taylor.  "We partner with our customers not just to conduct a survey and check a box. Rather, we help to develop an organizational culture of measurement and continuous improvement that drives results."

"They have developed an impressive array of survey instruments aligned to organizational development and improvement," concluded Faber.  "And with a 100 percent client retention rate of their own, you know they are doing it right."

For additional information, please contact: 

Beyond Feedback
George Taylor
The Baldrige Foundation
Mark Wayda

About Beyond Feedback

Beyond Feedback is a growing and dynamic company headquartered in San Antonio, TX.  Our mission is to deliver insights directly from our clients' most important stakeholders that enable continuously improving business operations.  We do this by delivering a suite of tools, services, and expertise that support our clients toward that mission.  Our clients are for-profit, non-profit, and government organizations throughout the United States across a wide variety of industries.  One of our clients, MidwayUSA, is a two-time Baldrige National Quality Award recipient and partnered with Beyond Feedback to create a Baldrige-aligned employee satisfaction survey.  To learn more about Beyond Feedback, visit our website at

About The Foundation for the Malcolm Baldrige National Quality Award

The Baldrige Foundation is the private-sector partner of the Baldrige Performance Excellence Program, a federal government program within the Department of Commerce in the National Institute of Standards and Technology.  The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world.  To learn more about the Foundation, please contact Al Faber at 202.870.3136 or  The Baldrige Foundation is recognized by the Internal Revenue Service as a 501(c)(3) tax exempt organization.  As such, your donations and contributions are tax deductible.  To learn more, visit



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