| Who we are and who we serve
The Alliance for Performance Excellence is dedicated to enhancing the growth and sustainability of Baldrige focused programs by serving our membership. Our key stakeholders include Baldrige focused programs, organizations wanting to improve and key partners including the Baldrige Foundation and the National Baldrige Program.
How we serve
The Alliance serves our members through our strategic committees and associated task forces. These committees include:
- Member Relations- developing program members, identifying and meeting member needs
- Financial Strength- building financial strength of all member programs
- Governance- providing transparent and systematic visionary governance
- Customer and Market Strength-providing outreach tools and information for members and stakeholders
Board of Directors
| Mike Belter |
APCo Generation Financial Services Manager, American Electric Power Company, Columbus, Ohio |
| Glenn Bodinson |
CEO, BaldrigeCoach, Inc, Richardson, Texas |
| Dean Bondhus |
Consulting Engineer, Humana, Louisville, Kentucky |
| Bill Denney |
Chief Executive Officer, Quality Texas Foundation, Dallas, Texas |
| Don Fisher |
Executive Director/CEO, The Mid-South Quality Productivity Center, Memphis, Tennessee |
| Wayne Foraker |
Senior Director of Institutional Quality, University of Phoenix, Phoenix, Arizona |
| Julia Gabaldon |
President/CEO, Quality New Mexico, Albuquerque, New Mexico |
| Kay Kendall |
Chair and Acting Executive Director, MassExcellence, Westford, Massachusetts |
| Paul Kuchuris |
President & Chief Executive Officer, The Lincoln Foundation for Performance Excellence, Naperville, Illinois |
| Mike Langridge |
Volunteer, Iowa Quality Center, Marion, Iowa |
| Brian Lassiter |
President, Minnesota Council for Quality, St. Paul, Minnesota |
| Tom Mauro |
Executive Director and CEO, Colorado Performance Excellence, Denver, Colorado |
| Steven Mayfield |
Program Director for Health Systems, Institute of Industrial Engineers, American Hospital Association, Norcross, Georgia |
| James L. Melsa |
Dean Emeritus, College of Engineering, Iowa State University, Naperville, Illinois |
| Liz Menzer |
Executive Director, Wisconsin Center for Performance Excellence., Madison, Wisconsin |
| Thomas Schamberger |
(non voting), Executive Director, Foundation for Malcolm Baldrige National Quality Award, Inc., Maryville, Illinois |
| Joe Muzikowski |
Consultant, Bellaire, Texas |
| Karen Shepard |
(non voting), Executive Director, Arizona Quality Alliance, Scottsdale, Arizona |
| Jennifer Sprecher |
Executive Director, Critical Path Consulting, Keyport Washington |
| Lynn Tomaszewski |
Director of Operations, Quality Texas Foundation, Dallas, Texas |
Staff
| Brian Loebig |
Technology Manager, Alliance for Performance Excellence, Richmond, Virginia |
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Michael Levinson, City Manager
City of Coral Springs, Florida
2007 Malcolm Baldrige National Quality Award Recipient
“We gravitated towards the Baldrige process because we were looking for a quality management program that was holistic in its approach and customer-focused. We also felt that by joining our state award program, initially, we would learn how to walk before we would run.
People say why Baldrige, my answer is very simple: Triple-A bond ratings on Wall Street from all three rating agencies, bringing capital projects in on-time and within budget, a 96% business satisfaction rating, a 94% resident satisfaction rating.
If you’re interested in meeting the needs of your customers in the most cost-effective way - if you want to do it better, cheaper, and faster, and live within your means - there’s no better way to do that than to work with your state quality program and the Baldrige criteria.”
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