Tools You Can Use

In addition to the powerful external assessment of your organization, members of The Alliance offer a variety of many valuable services and educational programs to help your organization become a role model for Performance Excellence.

• Benchmarking
• Consulting
• Education & Training for Employees
• Kaizen
• Six Sigma
• Lean Manufacturing
• Best Practices Workshops & Conferences 
  

Why the Criteria for Performance Excellence?

The Criteria for Performance Excellence provide a framework by which organizations can assess their performance and position their management system for success. For many organizations, using the criteria results in better employee relations, higher productivity, greater customer satisfaction, increased market share, and improved profitability.

History of the Criteria

In 1987 an Act of Congress established the Malcolm Baldrige National Quality Award to recognize and encourage quality and productivity in America. The President of the United States presents this prestigious award annually to organizations that demonstrate the highest levels of performance excellence.

Today, almost every state has one or more Baldrige-based quality award programs and over 8,000 organizations have applied for these awards. And, this trend is global –from Japan to Sweden over 70 countries have implemented similar award programs.