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State & Local Programs

May 2016
Alliance for Performance Excellence and ISSA offer Free Cyber Maturity Tool to ISSA Members 

The Alliance for Performance Excellence is proud to announce its partnership with the Information Systems Security Association. “The Alliance is excited about our partnership with ISSA and bringing Baldrige-based practices and principles into organizations for more agility and continuous improvement,” states Liz Menzer, Chair of the Alliance for Performance Excellence.

As part of this partnership, the ISSA is promoting Baldrige-based principles for security maturity management. Andrea Hoy, ISSA International President, said, “In the past two years, the amount of attention data breach and malware has received has made cyber security and the existence of technology that can be used to control it more common than ever before. Yet critical data loss still occurs, because despite the technology implemented, there is still the inherent risk that comes from weak or non-existent security processes. The Alliance for Performance Excellence will help our members with principles and tools that can be used to build and test more resilient mature security operations. s. For nearly 30 years, the Baldrige for Performance Criteria has been the standard to reach in business for performance excellence, and I am honored that the Alliance for Performance Excellence has selected us as a partner.” 

The Alliance for Performance Excellence is supporting ISSA members by providing a free Baldrige-based self-assessment tool through its partner, ManageHub. This self-assessment, named the Security Success Score™, allows ISSA members to assess the performance excellence of security operations in light of NIST-based and Baldrige-based frameworks. The Security Success Score™ is suitable for any sized organization, with special emphasis on small and mid-sized organizations. “This partnership represents an important shift toward excellence in cyber security and away from ineffectiveness,” says Steve Hunt, ISSA Hall of Fame inductee. “After all, excellence always results in compliance, but compliance rarely results in excellence.” 

The Alliance for Performance Excellence will also support ISSA through its award program, providing review and judging of company security departments that use ManageHub’s Maturity-as-a-Service. Recognition for winners of Baldrige Alliance security maturity awards will take place at the annual ISSA International Conference, November 2-3, 2016 in Dallas, Texas.

About The Alliance for Performance Excellence 

The Alliance for Performance Excellence is a non-profit organization dedicated to enhancing the growth and  advancement of Baldrige focused programs by serving our membership and supporting the Baldrige Performance Excellence Program’s mission of improving the performance and sustainability of US organizations. As a partner in the Baldrige Enterprise, our key stakeholders include Baldrige-focused programs, organizations wanting to improve, and key partners including the Baldrige Foundation, the Baldrige Performance Excellence Program  and American Society for Quality (ASQ).

About Information Systems Security Association (ISSA)®

ISSA is a not-for-profit organization. It is the community of choice for international cyber security professionals and practitioners dedicated to advancing individual growth, managing technology risk and protecting critical information and infrastructure. Its mission is a commitment to promoting effective cyber security on a global basis: being a respected forum for networking and collaboration; providing education and knowledge sharing at all career lifecycle stages; and being a highly regarded voice of information security that influences public opinion, government legislation, education and technology with objective expertise that supports sound decision-making. For more information, visit ISSA at or on Twitter @ISSAINTL.

September 2015
Alliance for Performance Excellence to Partner with ManageHub to reach Small Businesses

The Alliance for Performance Excellence announced that its Board of Directors unanimously approved a collaborative relationship with the ManageHub Accelerator to use a turnkey outreach program that helps small businesses incorporate Baldrige-based practices by documenting processes for systematization and standardization, initiating an ongoing continuous improvement (innovation) cycle, and, managing through collaboration.  The approval from the Alliance Board comes after over a year of discussions with Alliance directors who reviewed the ManageHub software tool and ManageHub Accelerator curriculum for alignment with the framework of the Baldrige-based principles and to make recommendations

Members of the Alliance for Performance Excellence help organizations of all sizes, sectors, and industries to systematically improve their performance using the Baldrige Excellence Framework.   Alliance members include includes state, regional, and sector-specific programs that provide services such as education, training, coaching, assessment, recognition.

ManageHub is viewed as providing an easier onramp to adopting Baldrige-based practices. It is also viewed as a path to fulfilling Congress's intent of using Baldrige Criteria to help small businesses become more innovative, lean operating, customer focused, and prepared to grow in the long-term. 

The Alliance relationship with ManageHub opens the door to developing new and innovative tools to help small businesses learn how to implement Baldrige-based management principles in early stages so they can grow into bigger more successful companies. A primary aspect that the team will be working on is a sustainability score that could be used by banks to evaluate and expand small business's access to capital, and by supply-chain managers to assess and improve the quality and consistency of small business suppliers.

Merrimack Valley Federal Credit Union receives Massachusetts Performance Excellence Award. MVFCU has achieved an incredible 94% customer satisfaction rate!

Left to right: Quality Pioneer Dr. A.V. Feigenbaum, President & CEO Peter Matthews, and Lt. Gov. Kerry Healey

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